This is a practical and empathetic guide to being an effective leader and manager in a high-growth environment. The tactical information it puts forward―including guidance on crafting foundational documents, strategic and financial planning, hiring and team development, and feedback and performance mechanisms―can be applied to companies of any size, in any industry. This includes dozens of pages of worksheets, templates, exercises, and example documents to help founders, leaders, and company builders create scalable operating systems and lightweight processes that really work. Implementing effective leadership and management practices takes effort and discipline, but the reward is a sustainable, scalable company that’s set up for long-term success.